Last Updated: August 9, 2026
Welcome to Marbocraft. These Terms and Conditions (“Terms”) govern your use of our website marbocraft.com (“Website”) and any purchases made through it. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.
1. About Us
Marbocraft is an ecommerce brand based in Kayad, Ajmer, Rajasthan, India, specializing in the creation and supply of premium marble products, including handcrafted Mandirs and other marble creations, available in a variety of premium tones.
2. Eligibility
By using our Website, you confirm that you are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
3. Products
- All products displayed on our Website are subject to availability.
- Since our products are handcrafted from natural marble, slight variations in color, veining, tone, and finish may occur between the product images and the final delivered item. These variations are natural characteristics of marble and are not considered defects.
- Product images are for representation purposes; actual size, texture, and shade may vary slightly.
- We reserve the right to modify, discontinue, or update any product without prior notice.
4. Pricing and Payment
- All prices listed on our Website are in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as indicated at checkout.
- We reserve the right to change prices at any time without prior notice.
- Payments are processed securely through our third-party payment gateway partner, PayU. We do not store your card or banking details.
- Orders will be confirmed only after successful payment.
5. Order Acceptance
- Placing an order on our Website constitutes an offer to purchase. We reserve the right to accept or decline any order for reasons including but not limited to product availability, errors in pricing/product description, or suspected fraudulent activity.
- You will receive an order confirmation via email/SMS once your order is accepted.
6. Shipping and Delivery
- Delivery timelines vary based on product customization, location, and courier partner availability. Estimated delivery times will be communicated at checkout or via order confirmation.
- Since many of our products are handcrafted and made from natural stone, some items may require additional processing time before dispatch.
- Marbocraft is not liable for delays caused by courier partners, natural calamities, or circumstances beyond our reasonable control.
7. Returns, Refunds, and Cancellations
- Please refer to our separate Refund & Return Policy for detailed information regarding returns, exchanges, and refunds.
- Due to the handcrafted and often customized nature of our marble products, certain items may not be eligible for return or exchange unless damaged or defective upon delivery.
8. Intellectual Property
All content on this Website — including but not limited to images, text, logos, designs, and product photographs — is the property of Marbocraft and is protected under applicable copyright and trademark laws. You may not use, reproduce, or distribute any content from this Website without our prior written consent.
9. User Conduct
By using our Website, you agree not to:
- Use the Website for any unlawful purpose
- Attempt to gain unauthorized access to our systems or data
- Post or transmit any harmful, offensive, or fraudulent content
- Interfere with the proper functioning of the Website
10. Limitation of Liability
To the maximum extent permitted by law, Marbocraft shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products purchased, including but not limited to natural variations in marble products, delays in delivery, or third-party service failures (including payment gateway or courier issues).
11. Third-Party Links and Services
Our Website may use third-party services, including payment gateways (PayU) and shipping partners. We are not responsible for the practices, policies, or performance of these third parties.
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Ajmer, Rajasthan.
13. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Website after any changes constitutes your acceptance of the revised Terms.
14. Contact Us
For any questions regarding these Terms and Conditions, please contact us:
Marbocraft
Kayad, Ajmer, Rajasthan, India
Email: [your support email]
Phone: [your contact number]