Welcome to the store!

(Applicable only for orders placed on the official Marbocraft website, marbocraft.com)

At Marbocraft, we take great pride in the quality and craftsmanship of every marble piece we create. Since our products are handcrafted from natural stone, we’ve designed a return policy that is fair, transparent, and customer-friendly. We welcome replacements under the following circumstances:

• A wrong product has been dispatched
• If the customer identifies a manufacturing defect on the received product
• If the product is received in a damaged condition (including transit damage, which is common with fragile marble items)

To ensure a safe return journey, the customer must retain the original packaging — including any foam, cushioning, and protective materials — as marble products require careful packaging to prevent further damage during transit.

You can reach us at [your support email] to initiate a replacement. We request that customers share clear pictures of the product clearly showing the issue.

Please note:

• We require the original packaging (including foam/cushioning) to be retained for the return journey, even if the product itself is broken, damaged, or defective.
• We do not process monetary refunds in any case. In all eligible cases mentioned above, we offer a replacement of the same product or an alternate product of equal or lower value.
• Given that marble is a natural material, minor variations in color, veining, and tone are inherent characteristics of the stone and are not considered defects or valid grounds for return.

Cancellation

We believe in complete customer satisfaction. If you wish to cancel your order, please write to us at [your support email] within 24 hours of placing the order, or before the order has been dispatched from our workshop/warehouse — whichever is earlier. We will be happy to assist you with the cancellation.

Please note: Since many of our marble products, especially custom Mandirs, may be made-to-order or require craftsmanship time, cancellations requested after production has begun may not be possible.

Return Process

1. Eligibility window: Our return policy is applicable within 10 days from the date of delivery, and only for the following reasons: damaged product or manufacturing defect. The timeframe begins from the date of delivery as confirmed by our logistics/courier partner. To initiate a return, please email us at [your support email].
2. Documentation required: Please send us 2 clear images — one showing the damaged/defective area, and one showing the entire product — so our Quality Assurance team can assess eligibility for return.
3. Review timeline: We will respond with your Return Request Status within 2–3 days of receiving your email with pictures. Once your request is approved, we will arrange a reverse pickup for the product.
4. Pickup & processing: Reverse pickup typically takes 2–3 working days to arrange, and 4–6 days for the product to reach our workshop. Given the size and weight of marble products, please ensure the item is securely repackaged for pickup. Once received, our Quality Assurance team will inspect the product, and the replacement process will be initiated.

Points to Remember

• The product must be returned in its original packaging, including any protective foam/cushioning, tags, accessories, invoice, and shipping labels.
• The product should be in the same condition as received (excluding the reported defect/damage).
• You may be required to provide printed documents to the logistics representative at the time of pickup.
• Due to the weight and fragile nature of marble products, we strongly recommend customers inspect their package immediately upon delivery and report any visible transit damage within 48 hours for faster resolution.

Note: This policy is applicable only to orders placed on our official website, marbocraft.com. If you’ve purchased a Marbocraft product through any other platform, please refer to that platform’s respective return/refund policy.

Need Help?

If you have any questions about your order, return eligibility, or the process above, please Contact Us: