Last Updated: August 9, 2026
At Marbocraft, we understand that our marble products — including handcrafted Mandirs and premium stone pieces — are often heavy, fragile, and deeply personal purchases. This Shipping Policy explains how we handle packaging, delivery, and shipping timelines to ensure your order reaches you safely.
1. Shipping Coverage
We currently ship Pan India, to all serviceable pin codes across the country. If you’re unsure whether we deliver to your location, please contact us at [email protected] or +91 89203 26879 before placing your order.
2. Order Processing Time
Since marble is a heavy and fragile material, we take extra care and time in preparing and packaging every order to ensure it reaches you safely and intact:
- Small products (below 20 kg): Processed and dispatched from our factory within 2–3 business days.
- Large products (20 kg and above): Since larger items require additional care in preparation and packaging, please allow 5–7 business days for processing and dispatch from our factory.
- Custom or personalized Mandir orders may require additional time, which will be communicated to you at the time of order confirmation.
- You will receive a confirmation email/SMS once your order has been dispatched, along with tracking details (if applicable).
3. Delivery Timelines
- Small products (below 20 kg): Estimated delivery within 2–4 business days from the date of dispatch.
- Large products (20 kg and above): Estimated delivery within 5 business days from the date of dispatch, as we take extra precautions in shipping heavier, fragile marble items.
- Delivery timelines may vary slightly depending on your location, with remote or rural areas potentially experiencing longer delivery times due to courier serviceability.
- Delivery estimates may also be affected by factors beyond our control, including weather conditions, courier delays, regional restrictions, or public holidays.
4. Why We Take Extra Time
Marble is a natural stone that is heavy and prone to breaking or chipping if not handled and packaged correctly. We intentionally take additional time — especially for larger products — to ensure:
- Every item is inspected for quality before packing
- Products are securely wrapped with protective foam and cushioning suited to their size and weight
- Extra layers of protection are added for detailed or intricate pieces (such as carved Mandirs)
- Packaging is built to withstand the handling and transit conditions of nationwide shipping
We believe it’s better for your order to arrive a little later and completely intact, rather than rushed and risked.
5. Packaging
- Every product is carefully wrapped with protective foam, cushioning, and secure packaging materials suited to its size and weight.
- Fragile and detailed pieces (such as Mandirs with intricate carving) receive extra layers of protection.
- We recommend customers retain the original packaging until they are fully satisfied with the product, in case a return or replacement is needed (as per our Refund and Return Policy).
6. Shipping Charges
- Shipping charges (if applicable) will be calculated at checkout based on your location, product weight, and size.
- We may offer free shipping on select products or order values — any applicable offers will be displayed at checkout or on the product page.
7. Order Tracking
Once your order is dispatched, you will receive tracking information via email/SMS so you can monitor your shipment’s progress. If you face any issues tracking your order, please reach out to us directly.
8. Delivery Attempts & Failed Deliveries
- Our courier partners typically attempt delivery [X] times. If delivery is unsuccessful after multiple attempts (e.g., incorrect address, unavailability of recipient), the order may be returned to our workshop, and additional shipping charges may apply for re-delivery.
- Please ensure your shipping address and contact number are accurate at the time of ordering to avoid delivery delays.
9. Damaged Shipments
While we take utmost care in packaging — especially given the fragile nature of marble — occasional damage during transit can still occur due to the weight and handling involved in nationwide shipping. If your order arrives damaged:
- Please inspect your package immediately upon delivery.
- Report any visible damage within 48 hours of delivery by emailing us at [email protected] with clear photos of the damaged product and packaging.
- Please refer to our Refund and Return Policy for the full process on damaged/defective items.
10. Change of Delivery Address
If you need to change your shipping address after placing an order, please contact us at [email protected] as soon as possible. We can only accommodate address changes before the order has been dispatched.
11. Contact Us
For any questions regarding shipping, delivery timelines, or your order status, please reach out:
Marbocraft
Kayad, Ajmer, Rajasthan, India
Email: [email protected]
Phone: +91 89203 26879